At Valentine Fashion Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility for Returns:
- You may return eligible items within 7days from the date of delivery.
- To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
- Certain items, such as intimate apparel and accessories, may be ineligible for return due to hygiene reasons. Please check the product description for details.
2. Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at valentinesam378@yahoo.com to request a return authorization.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with further instructions on how to return the item(s) and issue a return authorization if your request is approved.
3. Return Shipping:
- You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping method and insuring your package to ensure its safe return to us.
4. Refund Process:
- Once we receive and inspect the returned item(s), we will process your refund within 7days.
- Refunds will be issued to the original method of payment used for the purchase, unless otherwise specified.
- Please note that shipping charges are non-refundable, and a restocking fee may apply in certain cases.
5. Exchanges:
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, simply return the original item(s) for a refund and place a new order for the desired item(s).
6. Contact Us:
If you have any questions, concerns, or special requests regarding returns, please contact our customer service team at valentinesam378@yahoo.com. We are here to assist you every step of the way.
By shopping with Valentine Fashion Store, you agree to abide by the terms and conditions of our return policy.